In one simple flow, with two ways in. First, you run a click-to-WhatsApp ad on Instagram or Facebook from inside Fassix — you approve the words, the picture, and the budget before it goes live. Interested people tap the ad and message your WhatsApp themselves, so you are never sending cold messages. Your own website is the second way in: Fassix greets visitors there too, and those enquiries join the same list. Either way, Fassix replies instantly, answers their questions, asks the right ones, and builds each lead's profile as the conversation goes — what they need, their budget, how urgent it is. Your team then sees who is serious in the Leads CRM and steps in personally to close. Afterwards, the people who agreed to hear from you become the audience for your WhatsApp campaigns.
Yes — click-to-WhatsApp ads, the kind that open a WhatsApp chat instead of sending someone to a website. You design the ad inside Fassix and approve every part: the words, the picture, who it reaches, and the budget. Nothing is published or spent until you approve it. The ad runs on Instagram and Facebook through your own Meta ad account, so you pay Meta directly for ad spend and your ads stay yours.
No. Fassix is built the other way round: ads bring interested people to you, and they start the conversation. For campaigns, WhatsApp's rules require that a person has agreed to receive marketing messages from your business — Fassix enforces that, so a campaign can only reach people who said yes and have not opted out. Blasting bought lists is not something the product can do, and it does not work anyway: uninterested people ignore the message, and your WhatsApp number's quality rating suffers.
The Planner is a marketing calendar for your business. It tracks festivals, seasons, and local moments and turns them into concrete campaign ideas — what to offer, who to send it to, and when. You review each idea and launch the ones you like from Campaigns.
The WhatsApp Business app is good when one person replies manually. Fassix is a suite of team tools on top of your own WhatsApp number: a shared inbox, a leads CRM, follow-up reminders, Meta-approved campaigns, audiences, and insights — so a whole team can sell together without losing track of a single lead.
No. Fassix is built for business owners and small teams. We guide you through setup, help connect WhatsApp, and give you simple settings to manage your business information.
Yes. Your team can assign chats, leave notes, and see each customer's full history. This helps avoid duplicate replies and missed follow-ups.
Yes — as an assistant inside the tools, not as the product. Lead Capture gives instant AI-assisted replies from your verified business information, the Leads CRM fills in lead profiles and scores, and the Follow-up Engine prepares drafts your team reviews before sending. Your team stays in control, and a customer can always reach a human.
Fassix uses the business information you provide, such as your website, services, prices, FAQs, policies, and instructions. If it does not know something, it can hand the conversation to your team instead of guessing.
Fassix auto-detects your customer's language and replies natively in 100+ — Hindi, English, Marathi, Tamil, Telugu, Bengali, Gujarati, Spanish, Portuguese, Arabic, Tagalog, and more. No extra setup. A customer in Mumbai can write in Hindi; one in Madrid can write in Spanish — Fassix handles both, in your brand voice.
Website chat can be set up quickly. WhatsApp setup depends on business verification and number connection, but Fassix guides you through the process.
Fassix only answers from the information you provide — your website, documents, and instructions. It does not invent pricing or services. If it can't answer, it offers to connect the customer with a human and routes the conversation to your team with full context. You can also set rule-based handoffs (e.g. always escalate refund requests) for sensitive topics.
Early customers start with the full suite during the trial. After that, we agree one simple monthly price for the full suite based on your real usage. No per-feature plans, and no card needed to start.
Yes. Fassix connects to your own WhatsApp Business number and account — you own them, always. Fassix is a Meta-verified Tech Provider and connects through Meta's official WhatsApp Business Platform (Cloud API). We guide you through the connection step by step.